FAQs


  • How many days takes you to deliver?

    After your order we proceed the same day or day after to shipment. Due to Covid-19 transport companies have a large workload and we both try our best. Estimated 10-28 days. (consult Delivery & Shipping page)

    We use various couriers depending on the destination and, as a result, shipping times may vary. You will receive an email once your order has shipped with your tracking number for each order, along with a tracking link.

    * If you are shipping to a hotel, please refer to the notice upon checkout for current processing times before placing your order. We take no responsibility if you are not there to receive it.

     

     

    From where do you deliver the goods ?

    We ship our orders from worldwide warehouses: Greece, Poland, France and Hong Kong. Depends on availability stock of the product.
    Please note: If you purchased more than one item, please note that most of the times we ship your order separetely to secure faster shipping times and no custom fees for you.

     

     

    Order confirmations are sent out immediately. Our emails can sometimes accidentally go straight to your junk folder and/or may be flagged by spam filters.
    If you haven’t received confirmation from us, please fill out the Contact on our website and we will be happy to assist further. If you don’t know your order number, please confirm the email address and the full name provided when placing the order so that we can look into it for you!
    • My tracking number says "NO INFORMATION AVAILABLE AT THE MOMENT". What this means?

    For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

    If your tracking number does not working on our page Track Your Order, you can try on this website to track your package and all the details that you need.

     

    We accept all major credit cards. When paying by credit card, your name and billing address must match the address on file with the card issuer. We also accept PayPal.
    We do not accept online payments from digital banking apps such as Revolut, Monzo, etc.
    • What if something is damaged?
    Oh no! We’re so sorry about this. We can replace it of refund you with no further questions. We may request additional photos of the damaged items so please do not throw them away until you have connected with our team or we will not be able to further assist.

     

    • Do your decanters include alcohol?

    No, we sell decanters without any liquid inside.

     

    • What alcohol goes in a decanter?
    You can put many types of alcohol in a decanter such as vodka, gin, rum, whiskey, tequila, bourbon, or beverages.