Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com

Pricing

We accept all major credit cards. When paying by credit card, your name and billing address must match the address on file with the card issuer. We also accept PayPal.

Returns

Oh no! We’re so sorry about this. We can replace it of refund you with no further questions. We may request additional photos of the damaged items so please do not throw them away until you have connected with our team or we will not be able to further assist. 

Shipping

After your order we proceed the same day or day after to shipment. Due to Covid-19 transport companies have a large workload and we both try our best. Estimated 10-28 days. (consult Delivery & Shipping page)

We use various couriers depending on the destination and, as a result, shipping times may vary. You will receive an email once your order has shipped with your tracking number for each order, along with a tracking link.

* If you are shipping to a hotel, please refer to the notice upon checkout for current processing times before placing your order. We take no responsibility if you are not there to receive it. 

Order confirmations are sent out immediately. Our emails can sometimes accidentally go straight to your junk folder and/or may be flagged by spam filters.

If you haven’t received confirmation from us, please fill out the Contact on our website and we will be happy to assist further. If you don’t know your order number, please confirm the email address and the full name provided when placing the order so that we can look into it for you! 

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. 

If your tracking number does not working on our page Track Your Order, you can try on this website to track your package and all the details that you need. 

We ship our orders from worldwide warehouses: Greece, Poland, France and Hong Kong. Depends on availability stock of the product.
Please note: If you purchased more than one item, most of the times we ship your order separetely to secure faster shipping times and no custom fees for you. 

Usually not , but please be aware that there is always the possibility for international orders to held up at the customs. 

In case of receiving a message from your Customs Office that requires "paypal, invoice or a receipt" , please contact us and we will arrange it on your behalf! This is not a common occurence, but it can happen .  

Uncategorized

No, we sell decanters without any liquid inside.